Westfield Enhances Digital Traveler Experience at JFK and IAH

“The inviting, accessible digital directories are one of the ways we engage with travelers to create a more efficient journey,” said Dominic Lowe, Executive Vice President, Westfield. “We’re making the physical and digital airport experience unique and customizable for every customer.”

The three interactive stations installed at JFK feature eye-catching design that invites travelers to use the directories. Each station has two screens for separate user experiences.

The directories allow travelers to scan their boarding pass barcode and be automatically routed to their gate. Travelers can also search, browse and route to retail shops, dining and airport services, such as the Admirals Club, baggage claim, transportation, information desks, restrooms, lost and found and ATMs.