Customers expect from the Energy sector to offer a service level that matches their reputation, position and image on the market. Where competition exists this is even more highlighted by a willingness of providing better products and services than the competition. Low prices are only one side of the coin, but a professional customer service will guarantee long-term customer satisfaction and loyalty.
- Traditional queue and customer management
- Visual management reports and statistics
- Online and smartphone appointment booking
- Self-service kiosk
- SMS message alerts
- Online chat and customer support